How much does delivery cost?
If you order over $100 worth of product your order will be delivered free of charge.
Otherwise following flat rate will apply:
NZ nationwide (excluding rural delivery): $6.50
Rural delivery addresses: $11.50
Your order will be delivered by NZ post, tracked and traceable.
Am I rural?
As a guideline, any address that includes RD is rural. If you do not select rural delivery at time of checkout there will be a charge incurred when you collect the item. NZ Post will not deliver without payment.
When will my order be sent?
We will ship within 1 working day after your payments are processed. Payments processed between Friday and Sunday will be shipped out on the following Monday.
How long does delivery take?
It depends on your address:
North island 1-2 business days
South island 1-4 business days
Rural delivery addresses 1-5 business days
What if something is out of stock?
If by chance you have ordered something that is out of stock, we will contact you immediately and let you know availability, if you'd like to select something else or to have your money refunded to the credit card used for purchase.
What is your returns policy?
If we have made a mistake with your order, we will send out a replacement along with a post bag for return of the incorrect product. If you decide, for whatever reason, you don't wish to keep the item ordered, we will refund the returned product upon receipt. The return will be at your expense. Please contact us at [email protected]
Do you ship outside of New Zealand?
At the moment we only offer shipping within New Zealand. However we are preparing for international shipping options. Please stay tuned.